Privacy and Purchasing Policy

Ametikoolitus OÜ, registry code 12161151, address Aida 5-205, Pärnu 80010, who manages the www.autosert.ee website and online shop, and the customer who places an order on the www.autosert.ee website (hereinafter the Buyer) hereby enter into an agreement on the use of the website under the following conditions.

Nature of the website

Ametikoolitus OÜ organises professional and renewal trainings for professional drivers, vehicle category training, and other training and courses related to the transport sector (hereinafter Trainigs).
Ametikoolitus OÜ sells work and rest time equipment, cargo safety products, and other related goods (hereinafter the Goods).
The website www.autosert.ee is an environment created and managed by Ametikoolitus OÜ and includes an online shop where the Buyers can register for Trainings, pay for their participation, and purchase Goods.

General provisions

The terms and conditions of sale and purchase apply to all legal relations between any person and the owner of the www.autosert.ee online environment (hereinafter the Online Shop), Ametikoolitus OÜ, when purchasing Goods and registering for Trainings via the Online Shop. In addition to these terms and conditions, the legal relations arising from the purchase of Goods from the Online Shop of Ametikoolitus OÜ and the registration for Trainings is governed by the legislation in force in the Republic of Estonia. Ametikoolitus OÜ reserves the right to make changes to the terms and conditions of purchase and sales prices. These changes are set out on the website www.autosert.ee. The contract of purchase and sale between Ametikoolitus OÜ and the Buyer enters into force from the moment of complete receipt of the amount due according to the order confirmation on the current account of Ametikoolitus OÜ and the dispatch of the Goods to the Buyer by the Online Shop or the sending of the registration confirmation to the email address of the Buyer in the case of Trainings. By placing an order and making a payment in the Autosert.ee Online Shop, the Buyer confirms that they have read and agree to the Terms and Conditions of Purchase and Sale.
The Buyer is responsible for the accuracy of the information provided in the order. If the Buyer submits false information when placing an order, the Online Shop is not liable for the consequences thereof. If the damage arises because the Buyer has not familiarised themselves with this policy, despite having been given the opportunity to do so, in spite of the recommendations on part of the Seller and the obligations of the Buyer, Ametikoolitus OÜ cannot be held liable for this.
Ametikoolitus OÜ will not be liable for any damage caused to the Buyer or for any delay in the delivery of the Goods if the damage or the delay in the delivery of the Goods is due to a circumstance beyond the control of Ametikoolitus OÜ.

Prices

The prices of the Trainings are expressed in euros and are subject to a 22% VAT (except for A-, B-, and BE-category training courses and their ancillary services, which are shown inclusive of VAT).
All prices of the Goods shown in the Online Shop are in euros, without shipping costs, and include a 22% VAT. The shopping cart of the Online Shop also indicates the prices of the order without VAT and the shipping costs according to the choice of the Buyer.
Information about the Goods or Events is displayed directly next to the Goods or Trainings on the website. If an order was placed prior to the modification of the terms and conditions of purchase or prices, the terms and conditions in force at the time of placing the order are applied to the legal relations between the Buyer and Ametikoolitus OÜ.

Goods: placing the order, payment, and delivery of Goods

To order the Goods, you must add the desired Goods to your shopping cart. To place an order, you need to open the shopping cart, change the quantity of the Goods if necessary, select the transport method, and click on the ‘Place order’ button.
In the ‘Order details’ screen that will then appear, you will need to enter the correct details of the Buyer, select the exact delivery destination, agree to the terms and conditions, and click on the ‘Confirm order’ link. If necessary, it is possible to add additional information about the order.
The order will then be displayed on the screen, including the number and date, and you can pay for it by bank transfer (Swedbank, SEB, LHV, Luminor, Coop Bank, Citadele, Revolut). You will find the payment details on the order page displayed on the screen after confirming the order.
The invoice is paid through Montonio Finance OÜ, using the bank links listed above. Ametikoolitus OÜ is the controller of personal data and sends the personal data necessary for making payments to the processor Montonio Finance OÜ.
When the order is confirmed, the summary of the order is sent to the email address that you provided when placing the order if you wish to pay for the order later.
Outstanding orders are cancelled 7 days after placing the order. The Goods are delivered by Itella Smartpost. For the shipping costs, please see the price list of the chosen courier. The delivery fee is displayed to the Buyer when placing the order. Delivery terms of 1–5 working days are valid from the moment of payment of the invoice and only if the order is delivered within the Republic of Estonia. In exceptional cases, the Goods might be delivered within 30 calendar days.
The contract enters into force upon receipt of the amount due on the current account of Ametikoolitus OÜ.

If the ordered Goods cannot be delivered due to being out of stock or for any other reason, the Buyer is informed as soon as possible and the money paid (including the delivery fee of the Goods) are refunded usually within 1–2 working days. Depending on the payment method, it can take up to 7 working days.
After the entry into force of the contract of purchase and sale (i.e. the payment of the invoice by the Buyer), Ametikoolitus OÜ assembles the order and delivers it to the supplier chosen by the Buyer: Itella Smartpost.
The accuracy and correctness of the information provided in the order will prevent delays and misunderstandings in the delivery of the Goods. Ametikoolitus OÜ cannot be held responsible for delays in the delivery of the Goods and for misunderstandings that arise if the delay or misunderstanding is due to inaccurate information provided by the Buyer when placing the order. In the event of visible damage to the packaging, the Buyer is advised not to accept the Goods but to return them to the courier. By signing the delivery note of the Goods, the Buyer confirms that the packaging was intact or that they were satisfied with the condition of the packaging when receiving the Goods.
The Buyer must also inform Ametikoolitus OÜ of returning the Goods to the courier by sending a notice to the email address of the Online Shop info@autosert.ee. Ametikoolitus OÜ has the right to withdraw from the sales transaction and reclaim the Goods from the Buyer if the price of the Goods in the Online Shop is marked significantly below the market price of the Goods due to a mistake. Ametikoolitus OÜ will not be liable for any delay in the delivery of the Goods if the Goods are delivered to the logistics partners in time, by the delivery date promised to the Buyer, but the delay in delivery is due to circumstances that Ametikoolitus OÜ could not influence or foresee.

Placing an order and payment for Trainings

To place an order and register for a Training, you must:
select the appropriate course from the website;
click on the ‘Register’ link next to the Training;
fill in the order form with the correct details of the participant;
indicate the details of the invoice recipient;
choose the payment method (cash at a customer service point, bank transfer, bank
link, or instalments);
accept the terms and conditions;
click on the ‘Confirm order’ link, after which a confirmation of registration will be sent to the email address of the recipient.
The invoice is displayed on the screen and it can be paid by bank transfer (Swedbank, SEB, LHV, Luminor, Coop Bank, Citadele, Revolut).
The invoice is paid through Montonio Finance OÜ, using the bank links listed above. Ametikoolitus OÜ is the controller of personal data and sends the personal data necessary for making payments to the processor Montonio Finance OÜ.
Ametikoolitus OÜ will send to the Buyer an email with the order confirmation about the payment of the order. If the order confirmation contains mistakes (unwanted Trainings, wrong participants, etc.), the Buyer must immediately contact the customer service of Ametikoolitus OÜ at info@autosert.ee.
Ametikoolitus OÜ will not be liable for any damage or any other consequences arising from incorrect data provided by the Buyer when filling the order.

Return and exchange of Goods

The characteristics of each product sold are set out in the description of that product.
Pursuant to subsection 56 (1) of the Law of Obligations Act, the Buyer may withdraw from the contract within 14 days of receiving the Goods. The right of withdrawal does not apply if the Buyer is a legal person.
If the returned/exchanged Goods have been used or damaged by the Buyer (i.e. they have mechanical or other damage and the original packaging is missing), Ametikoolitus OÜ has the right to reduce the returnable fee in part or in full, according to the decrease in the value of the Goods compared to the market price of the Goods.
When returning or exchanging the Goods, the proof of purchase (payment confirmation) must be presented; the Online Shop has the right to refuse to accept the Goods returned by the Buyer if the proof of purchase is missing.
Ametikoolitus OÜ cannot be held liable for damage to the Goods caused by the fault or negligence of the Buyer; for defects caused by the improper use of the Goods; for natural physical wear and tear of the Goods during normal use.

Exchange of Goods

If the Goods have to be exchanged, a free-form application must be sent to info@autosert.ee within 14 days of receipt of the Goods, indicating the details of the Buyer, the order number and date, the name of the Goods, the link to the replacement Goods, and the reasons for the need for exchange. You will receive a reply within 1–3 working days.
The Goods can be exchanged free of charge if the value of the Goods exceeds €50. If the value of the Goods to be exchanged is less than €50, the cost of return is borne by the Buyer. In this case, the Online Shop will bear the shipping costs of the replacement Goods.
Exchanging the Goods outside Estonia takes place at the Buyer’s expense.

Return of Goods

If the Goods are unsuitable, a free-form application must be sent to info@autosert.ee within 14 days of receipt of the Goods, stating the details of the Buyer, the order number and date, the reason of return, and the bank account number and the name of the holder to whom the refund should be made. You will receive a reply within 1–3 working days.
Upon receipt of the returned Goods, the Online Shop must return to the Buyer without undue delay, but not later than 14 days from the date of receipt of the withdrawal application, all payments received from the Buyer under the contract.
The Online Shop may refuse to make refunds until the Goods that are the object of the contract have been returned or until the Buyer has provided proof that they have returned the Goods, whichever is earlier. The Goods can be returned free of charge if the reason for the return is non- conformity with the order or faulty Goods. The Goods can be returned free of charge if the value of the Goods is more than €50 and the request for return is submitted within 1–3 days of receipt of the Goods.
Returns at the expense of the Online Shop can only be made from Itella SmartPOST parcel machine.
If the value of the Goods to be returned is less than €50, the cost of return is borne by the Buyer.
If the return of the Goods is formalised more than 3 days after the receipt of the parcel, the Buyer will bear the return costs.
Return outside Estonia takes place at the Buyer’s expense. If necessary, Ametikoolitus OÜ will provide further instructions for the return after the return application has been submitted.

Right of withdrawal and re-registration for Trainings

Cancellation is possible up to 14 calendar days prior to the Training (100% of the fee will be refunded to the Buyer) and partial cancellation up to 7 calendar days prior to the Training (50% of the fee will be refunded to the Buyer). The fee is non-refundable to the Buyer and the invoice is due if less than 3 days remain until the Training.
To withdraw from an order, the Buyer must submit a request to Ametikoolitus OÜ by email (info@autosert.ee), indicating the name and date of the Training and the name of the participant that they wish to withdraw.
To re-register an order, a free-form application must be sent to info@autosert.ee at least 14 calendar days prior to the Training, indicating the details of the Buyer, the number and date of the order, the name of the Training, the link to the replacement Training, and the reason for the re-registration. You will receive a reply within 1–3 working days.
In the case of a re-registration request sent at least 14 days prior to the Training, the participation fee for the previous order will be refunded to the Buyer and a new invoice will be issued for the registration of the new Training.
The participation fee will not be refunded in the case of force majeure if the organisation of the Training is not possible due to force majeure.

Force majeure is an unforeseeable circumstance beyond the control of the parties to the contract that could not have been influenced or prevented by the parties and that prevents the performance of the obligations under the contract.

Force majeure

Ametikoolitus OÜ will not be liable for any damage caused or a delay in the delivery of the Goods or a change in the time or place of a Training or the cancellation of a Training due to circumstances that Ametikoolitus OÜ could not influence or foresee.

Claims

The Online Shop of Ametikoolitus OÜ is subject to the two-year time limit for filing a claim under subsection 218 (2) of the Law of Obligations Act.
In the event of a defect, the Buyer has the right to contact the Online Shop within two months at the latest by sending an email to info@autosert.ee.
Ametikoolitus OÜ will not be liable for any defects that have arisen after the delivery of the Goods as a result of the consumer’s action or inaction (misuse, accident, etc.) or in the case of normal wear and tear caused by the normal use of the Goods.
Pursuant to subsection 222 (1) of the Law of Obligations Act, if the Goods do not conform to the contract, the Buyer may demand the repair or replacement of the Goods, i.e. if the Goods purchased from the Online Shop (www.autosert.ee) have defects, Ametikoolitus OÜ must repair or replace the defective Goods and if the Goods cannot be repaired or replaced, Ametikoolitus OÜ must refund to the Buyer all fees incurred under the sales contract. Ametikoolitus OÜ will respond to the claim of the consumer in writing or in a format that can be reproduced in writing within 15 days.

Settlement of disputes

If the Buyer has any complaints about the Online Shop, they should be sent by email to info@autosert.ee.
If the Buyer and the Online Shop are unable to resolve the dispute by agreement, the Buyer can refer the dispute to the Consumer Disputes Committee, which is competent to resolve disputes arising from the contract between the Buyer and the Online Shop. The review of the Buyer’s complaint in the committee is free of charge.
In case of a claim, the Buyer has the right to contact the ODR platform for consumer disputes in the European Union.

Privacy

By using the Online Shop and by visiting the site of Ametikoolitus OÜ, you give your informed consent to Ametikoolitus OÜ to process your personal data.
Ametikoolitus OÜ processes the personal data provided by the Buyer in accordance with the requirements established by applicable law and always proceeds from the interests, rights, and freedoms of the Buyer when processing personal data.

Ametikoolitus OÜ aims to ensure the responsible processing of personal data in accordance with best practice.
All processes, instructions, procedures, and activities related to the processing of personal data by Ametikoolitus OÜ are based on the following principles:

• Fairness. The processing of personal data is fair, in particular by requiring that the Buyer is provided with adequate information on how the personal data is processed;
• Transparency. The processing of personal data is transparent for the Buyer;
• Lawfulness. There is a legal basis for the processing of personal data;
• Purpose limitation. Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• Minimisation. Personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. When processing personal data, Ametikoolitus OÜ follows the principle of minimum processing and if the personal data is no longer necessary or relevant for the purpose for which it was collected, the personal data is deleted;
• Accuracy. The personal data is accurate and, where necessary, kept up to date; every reasonable step is taken to ensure that personal data that is inaccurate for the purposes for which it is processed is erased or rectified as soon as possible;
• Integrity and confidentiality. Personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures;
• Storage limitation. Personal data is kept in a form which permits identification of the Buyer for no longer than is necessary for the purposes for which the personal data is processed.

The personal data processed is the data requested from the Buyer at the time of concluding the agreement (given name and surname, profession, company, telephone number, email address, bank account number). The processing of personal data is necessary for the performance of a contract entered into with the data subject.
If the Buyer has agreed to the Privacy and Purchasing Policy of Ametikoolitus OÜ, Ametikoolitus OÜ will also process the personal data of the Buyer for the purpose of presenting marketing materials and offers. In this case, the legal basis for the processing of the data is the consent of the Buyer.
The data controller of the personal data of the Buyer is Ametikoolitus OÜ, Aida 5-205, Pärnu 80010.
Ametikoolitus OÜ will not disclose the personal data of the Buyer to third parties, except in the following cases:
to the provider of the email forwarding service in cases where Ametikoolitus OÜ sends marketing materials and offers to the Buyer;
to the developer of the online environment to the extent necessary for ensuring the smooth functioning of the online environment;
Ametikoolitus OÜ sends the personal data necessary for making payments to the processor Montonio Finance OÜ.

The personal data of the Buyer is stored indefinitely until the Buyer withdraws their consent for Ametikoolitus OÜ to process personal data for the purpose of sending promotional offers.
The Buyer has the right to review or modify their data or withdraw their consent at any time by sending a prior written notice to the email address info@autosert.ee.
If you have any questions, please write to info@autosert.ee.